Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our services, which may include:

• Contact Information: Name, email address, phone number, business name.
• Service Details: Information about your business, specific service needs, job details, and inquiries.
• Scheduling Data: Calendar booking preferences and appointment details (processed via Calendly/Cal.com).
• Communication Data: Content of SMS, email, and voice communications processed through our systems (e.g., Twilio, Retell AI).
• Usage Data: Information about how you access and use our website and services, including IP address, browser type, device information, pages viewed, and referring URLs.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and deliver our services, including setting up and managing automation workflows, lead generation, and booking systems.
• To schedule and manage appointments or demos you request.
• To communicate with you regarding our services, support, updates, and promotional offers via SMS, email, or voice.
• To improve, maintain, and personalize our services, website, and user experience.
• To provide customer support and respond to your inquiries.
• To maintain internal records for accounting, legal, and operational purposes.
• To enforce our Terms of Service and other legal agreements.
• To comply with applicable laws and regulations.

We do not sell or rent your personal information to unaffiliated third parties for their marketing purposes. We only share data with trusted service providers as necessary to deliver our services (see Section 3).

3. How We Share Your Information (Third-Party Services)

We utilize reputable third-party services to power our automation solutions and secure data processing. These providers only process data on our behalf and are obligated to protect your information according to their own robust privacy policies. We encourage you to review their policies for more details.

• Calendly / Cal.com: For scheduling appointments and demos.
• Google Workspace (Google Sheets, Google Calendar, Gmail): For lead tracking, internal record-keeping, and email communication.
• Twilio: For sending and receiving SMS messages and managing voice calls.
• Retell AI: For advanced voice automation within workflows.
• OpenAI: For AI-driven message generation and conversational intelligence within workflows.
• n8n: Our core platform for building and orchestrating automation workflows.
• Stripe (or similar secure payment processor): For processing payments securely.
• Other Service Providers: We may use other service providers as needed for website hosting, analytics, customer support, and other operational functions.

4. Data Security

We implement industry-standard security measures, including encryption, access controls, and secure server environments, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no internet transmission is 100% secure, we strive to use commercially acceptable means to protect your data.

5. Your Data Rights

You have certain rights regarding your personal information, subject to applicable law:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Objection/Restriction: Object to our processing of your data or request restriction of processing.
• Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at: support@bookediq.com.

6. Cookies and Tracking Technologies

We use essential cookies to ensure our website functions correctly (e.g., maintaining user sessions). We may also use basic, non-invasive analytics (like Google Analytics, anonymized) to understand how visitors interact with our site, helping us improve user experience and site performance. We do not use intrusive third-party tracking or advertising cookies.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.